TERMS OF USE
PART A – Terms for Accessing the Website and Online Space of harbora.gr
The company under the name LOGRESSA INNOVATION CENTER P.C., with its registered office at: Tsimiski 100, Postal Code 54622 – Thessaloniki, with G.E.MI. number 165013104000, hereinafter referred to as the “Company”, has created the website www.harbora.gr, hereinafter referred to as the “Website”. The harbora.gr website hosts the company’s online store for the sale of its products through the Internet.
Before entering the online store and browsing our website, we invite you to review the following terms and conditions that specifically apply to the use of the Company’s online store located at www.harbora.gr.
Ensure that you agree with the following terms and conditions because any transaction with us through the above website www.harbora.gr is governed by the terms outlined below, and your transaction with us implies acceptance of these terms.
1. ACCESS AND USE OF THE WEBSITE
1.1. Access to the Website is provided at the user’s initiative and not at the initiative of the Company.
1.2. The Website is available only to legal entities and individuals over the age of 16 who can enter into legally binding agreements under applicable law. If you do not meet these criteria, you are not permitted to use the Website.
1.3. The use of the Website must be exclusively for lawful purposes and in a manner that does not restrict or hinder its use by third parties. Users, including simple visitors, are required to act in accordance with the law, good morals, and these terms, and not to engage in actions or omissions that may cause damage or malfunction to the Website, the Company, or other users and visitors.
Specifically, users/visitors of the Website agree that they will not use the Website and the Company’s online store to send, post, or transmit any content that is illegal, harmful, threatening, offensive, annoying, defamatory, obscene, libelous, violates someone else’s privacy, shows malice, or expresses racial, ethnic, or other forms of discrimination; could harm minors in any way; or is not legally entitled to be transmitted according to the law or contractual or managerial relationships (such as insider information, proprietary and confidential information obtained or disclosed as part of employment relationships or covered by confidentiality agreements). Users must not violate any patent, trademark, trade secret, copyright, or other proprietary rights of third parties, nor transmit software viruses or any other codes, files, or programs designed to disrupt, damage, destroy, or hinder the operation of any software or hardware, either intentionally or unintentionally. Any violation of applicable Greek and EU law and its provisions, harassment of third parties in any way, or use of any content for the collection or storage of personal data of users is also prohibited.
2. MODIFICATION OF THE TERMS OF USE
The Company reserves the right to modify or periodically revise these terms and conditions of transactions conducted through its online store at its absolute discretion. If changes are made, the Company will record the date of modification or revision in this Statement, and the updated Statement will apply to you from that date onward. The Company undertakes to inform users of any modifications as well as any changes through the website of the present online store. It is clarified that any changes to the terms do not affect orders you have already placed. We encourage you to periodically review this Statement to examine any changes in how we manage your personal data.
3. PROVIDED INFORMATION & PRODUCTS
The Company is committed to the completeness and accuracy of the information provided on the Website www.harbora.gr, both regarding the existence of the essential features of the products described as applicable and the accuracy of the information concerning the services provided by the harbora.gr online store, subject to any technical or typographical errors that have escaped notice or occurred unintentionally or due to any downtime of the website caused by force majeure. The Company guarantees the timely information of final consumers regarding the non-availability of requested digital applications and installation equipment.
4. INTELLECTUAL PROPERTY RIGHTS
The www.harbora.gr website is the official online presence of the Company. All content posted on the Website by the Company, including images, graphics, photos, designs, texts, services, and products, constitutes the intellectual property of the Company and is protected by the relevant provisions of Greek, European, and international law.
The names, images, logos, and distinctive features that represent the Company and/or its online store and/or third parties contracted with it, as well as their products or services, are exclusive trademarks and distinctive features of the Company or/and www.harbora.gr or/and the aforementioned third parties and are protected by Greek, EU, and international laws on trademarks, industrial and intellectual property, and unfair competition.
In no case should their appearance and exposure on the www.harbora.gr Website be construed as a transfer or assignment of a license or right to use them.
5. SECURITY
- The Company recognizes the importance of security regarding your Personal Data and electronic transactions and takes all necessary measures using the most modern and advanced methods to ensure the highest possible security. All information related to your personal details and transactions is secure and confidential. The security of Harbora’s online store is achieved through the following methods:
- Customer Identification:
The codes used for your identification are two: the Login Code (email or username) and the Personal Secret Security Code (password), which, every time they are entered, provide you with access to your personal information with absolute security.
You are allowed to change your Personal Secret Security Code (password) and email address as often as you wish. Only you have access to your information through these codes, and you are solely responsible for maintaining the confidentiality and secrecy of these codes from third parties. In the event of loss or leakage, you must notify us immediately, otherwise, the Company is not responsible for the use of the secret code by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easily detectable codes (e.g., birth dates). We also recommend using letters, numbers, and symbols to create a strong password. - Ensuring the Confidentiality of Personal Data Transfer:
To ensure the confidentiality of the data transfer, we use the SSL-128bit encryption protocol. - Automatic Disconnection:
If there is no activity for 20 minutes, you will be automatically disconnected from the harbora.gr online store member area. - Controlled Access (firewall):
Access to harbora.gr systems (servers) is controlled by a firewall, which allows the use of specific services by customers/users while preventing access to systems and databases with confidential company data and information. - Encryption:
The harbora.gr system decrypts the information it receives using the same key (predetermined when you connect to the service) and then processes it. The harbora.gr systems send information following the same encryption process.
Wherever you enter personal data (password, addresses, telephone numbers, credit cards, etc.) on the site, SSL 128-bit encryption is applied.
All card payments are processed through the “Nexi XPay” electronic payment platform of Nexi Payments Greece S.A. using TLS 1.2 encryption protocol with 128-bit encryption (Secure Sockets Layer – SSL). Encryption is essentially a method of encoding information until it reaches its designated recipient, who can decode it using the appropriate key. Upon placing an order, once the user/customer has logged into the harbora.gr online store, all communication between your computer and harbora.gr systems is encrypted using a 128-bit key. Every time you send information to the system, your browser first encrypts it using a 128-bit key and then sends it to the system.
The harbora.gr system decrypts the information it receives using the same key (predetermined when you connect to the service) and then processes it. The harbora.gr systems send information following the same encryption process.
6. LIMITATION OF LIABILITY
Access to the Website is provided solely at the visitor’s/user’s initiative, who is solely responsible for having the necessary equipment to access the website. Additionally, the user is responsible for protecting their system from viruses and other malicious software. The Company is not liable for any case, including negligence, for any technical problems that users may encounter when attempting to access the website or during access that is related to the operation or compatibility of their infrastructure with the use of the website. The Company also bears no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information provided through the Website. The Company has taken all necessary measures, as far as possible, to ensure a high level of security and protection of the Website from viruses, attacks, malicious software, and actions; however, it does not guarantee that the content of the Website is free from viruses or other harmful elements.
7. PROTECTION OF PERSONAL DATA
The Company’s Personal Data Protection Policy (Privacy Policy) governs the use of information collected or provided by you on the Website. To review the Privacy Policy, please refer to Part B of this Statement
8. PURCHASE OF PRODUCTS
- The Company makes every effort to provide high-quality services. However, errors in prices and secondary product features cannot be excluded, nor can it be guaranteed that the Website will not experience downtime or human errors during the update/listing of a product’s price. For the safety and effectiveness of your purchases, if you notice that a product is offered at an unusually low or high price compared to its market value, please contact us at +30 2310270115 or through the website’s email contact form before proceeding with your order.
Before making purchases from our online store, we also recommend that you visit the Chatbot User Guide section, where you will find useful information about the product purchase process.
After placing your order, you will receive an automated email confirming the details of your order. Once the order is processed by the Company’s electronic purchases department, you will receive a second confirmation email with the products that will be shipped to you. At this point, the contract between us is concluded.
During the processing of your order, you will receive a series of automated emails regarding the progress of your order. These emails pertain to the following steps:- Order Processing: When your order has been received by one of our Company’s partners who will verify its accuracy.
- Request for Individual or Business Details: A Company representative will be in the process of gathering information for the development and integration of your digital tool. You may receive an email requesting FTP credentials (Server Address, Port Number, Username, Password) and instructions for locating these details. It may also be necessary to create a temporary admin user on the client’s platform.
- Invoicing: The digital products in your order have been successfully integrated into your platform. Upon confirmation of the successful integration, you will receive an electronic invoice via email.
- Canceled: Your order has been canceled either by your request or due to our inability to contact you for confirmation.
If any issues arise during your order or its progression, you will receive a corresponding email. Alternatively, we may contact you by phone at the numbers you provided when registering or placing the order.
There is no way to deactivate these notifications, the sending of which is a prerequisite for the proper progression of your order. Please ensure that these emails can reach you and keep them throughout the transaction. If you do not receive the relevant emails, it is your obligation to notify us without delay. Your products will be delivered as quickly as possible and, in any case, within 30 days from the conclusion of the contract.
9. RIGHT OF WITHDRAWAL FOR DISTANCE PURCHASES
- In the case of distance purchases (e.g., via the Internet), you may withdraw from the contract in writing via the contact form at https://www.harbora.gr/contact or by sending an email to the Customer Service Department at info@harbora.gr within 14 calendar days from receiving the product or from the contract’s conclusion for services. The right of withdrawal does not apply to the supply of digital content not provided on a tangible medium if the execution began with the consumer’s prior explicit consent and acknowledgment that they would lose the right to withdraw.
The Company deals in intangible products (software), with or without equipment, which, in every case, require prior customization. For this reason, withdrawal from any of the customization stages and service provision is not possible. Please refer to the terms of your contract, which are provided to you before its conclusion, for the specific details of the right of withdrawal.
9a. ORDER CANCELLATION
You are entitled to cancel your order under the following specific conditions:
- a. If the electronic order (checkout) has not been completed, you can cancel the process by pressing the back button on your internet browser.
- b. If the electronic order (checkout) has been completed, please contact a representative of our Company for further instructions on the procedure to follow. Your order may be canceled, provided that it has not yet been processed by the Company.
There is no right to cancel an order beyond the above conditions.
10.SUPPLIER LIABILITY AND WARRANTY. SELLER LIABILITY FOR DEFECTS.
10.1. The manufacturer of each product you purchase is liable for any damage caused by a defect in their product. Any agreement to limit or exempt the manufacturer from liability is void. Claims against the manufacturer for damages are barred three years after the injured party became aware, or should have become aware, of the damage, the defect, and the identity of the manufacturer. Ten years after the release of the specific product, the injured party’s rights against the manufacturer are extinguished. In case of doubt regarding the identity of the manufacturer of a product purchased from us, please inform us.
10.2. Each durable consumer good is accompanied by the manufacturer’s written warranty or the product importer within the EU, or the company that affixes the product’s marks, appearing as the manufacturer (“the Supplier”). Please pay special attention to the terms of the Supplier’s warranty, as well as any accompanying documents and information, particularly those related to the safe use and maintenance of the products.
10.3. In accordance with the above provisions, the Company, when acting as the Supplier of a product as defined above, will provide you with any possible assistance to fulfill the terms of the Supplier’s warranty without charge to you. This is independent of any out-of-warranty maintenance services we may provide, with any applicable fees.
11. PAYMENT METHODS
- a) Payment via Credit Card:
The Company’s online store accepts all major credit cards, including Visa, Mastercard, and American Express. Your transactions in our online store are protected by the highest security systems available online (SSL-256 bit), which guarantee a safe transaction environment for more than 500 of the world’s largest companies. For purchases made using your credit card, please follow the instructions provided on our online store. You will be asked to complete the order form, including your card number, expiration date, and the 3-digit security code (CVV) found on the back of your credit card.
When choosing to pay by credit card, you must be present during the receipt of your order, with your credit card and identification. In this case (i.e., payment by credit card), it is not permitted for a third party to collect the order on your behalf by presenting your credit card.
If the order is placed under a company’s name, the credit card used must be a corporate card, meaning it must be issued in the company’s name. During the order’s receipt, the holder of the corporate credit card must also be present with the card and identification. - b) Payment via Bank Transfer:
The Company’s online store accepts payments via bank deposit to the Alpha Bank account with IBAN: GR2401407070707002002020550. Please use your full name or the company name as the payment reference. To issue the service provision invoice, we will need the company name, VAT number, tax office (Δ.Ο.Υ.), and address.
12. ORDER / DELIVERY OF PRODUCTS / SHIPPING COSTS
- Order Completion:
Upon completing your order, you will see the following message (example):
“YOUR ORDER HAS BEEN COMPLETED. THANK YOU. Your order number is XXXXX. Please check your email. We have sent you a confirmation email with the details of your order.” - Delivery Dates and Times:
Delivery days are Monday to Friday, from 9:00 AM to 5:00 PM, depending on the respective Shipping Company’s schedule. - Shipping Costs / Free Delivery:
Shipping costs are calculated based on the volumetric weight of your order and the distance the shipment must travel.
13. ORDER DELAYS
Your order may be delayed for the following reasons:
- The product has been delayed by our supplier: To offer you competitive prices, we order our products from a wide range of suppliers, both domestic and international. In some cases, an order may be delayed due to customs clearance or transportation, causing it to be unavailable in our warehouses as expected. In such cases, we will contact you to ask whether you prefer to receive the order without the delayed product or to offer an alternative. The delayed item will be sent to you as soon as it arrives in our warehouse.
- The product you ordered has been discontinued and is no longer available.
- Extreme weather conditions, strikes, or force majeure events that may affect the transport and delivery of your order.
Inability to contact you: If there is an issue with your order, such as a problem with the product or payment, and we cannot reach you by phone or email, we will attempt to resolve it. However, in such cases, delivery may be delayed.
In any case, delays will not exceed thirty (30) days from the date the contract
14. NEWSLETTERS
• The Website periodically sends informational newsletters.
• The Company is not responsible if newsletters do not reach their intended recipients, though every effort is made to ensure delivery through Internet Service Providers (ISPs).
• Newsletters may end up in your spam folder, so please check regularly to ensure they are not stored there.
• Add the email address info@harbora.gr to your safe list.
• If you no longer wish to receive newsletters or wish to unsubscribe from the Company’s news system, please notify us via the website’s contact form.
• The Company uses a third-party provider to track the recipients of its newsletters. No personal information, such as names, surnames, or home addresses, is shared with third parties.
• Newsletters are sent only if you choose to receive them and for as long as you wish. If you place an order through the Website, you will receive automated emails regarding the progress of your order, which cannot be disabled as they are necessary for the proper progression of your order. You must ensure these emails reach you and keep them for the duration of our transaction.
In case you do not receive the relevant emails, it is your responsibility to notify us immediately.
15. ΤERMINATION OF WEBSITE OPERATION
The Company reserves the right, at its sole discretion, to terminate or suspend the operation of the website, its content, or its services at any time and for any reason, or even without cause, even if access continues to be allowed to others. Upon such suspension or termination, you must (a) immediately discontinue using the website and its services and (b) destroy any copies of parts of the content you have created. The Company is not liable to you or any third party for any termination or suspension of your access to the website, its Information, or Services.
16. APPLICABLE LAW AND OTHER TERMS
This Website Terms of Use Statement is governed by the provisions of Greek law as well as the directives and regulations of European law. It is interpreted based on the principles of good faith and customary business practices. If any provision is found to be contrary to the law and, therefore, void or voidable, it shall automatically cease to be valid without in any way affecting the validity of the remaining terms.
The Courts of Thessaloniki are responsible for resolving any disputes arising from this statement.
If you encounter any problems with the content of the website, please contact us through the contact form at https://www.harbora.gr/contact or by calling Customer Service at 2310270115
