In the case of purchases made remotely (e.g. via the Internet), you can return a product and we will refund the price if you notify us in writing via the contact form https://www.harbora.gr/contact or by calling our Customer Service Department at 2310270115 within 20 calendar days of receipt of the product by you or a third party indicated by you. If you order a batch of products, the time limit starts at the time you receive the last product in the batch or upon completion of the last supply in the case of periodic supplies. Finally, in the case of the purchase of digital content that is not stored on a fixed basis, the time limit starts from the date of conclusion of the contract. By exercising the right of withdrawal you are obliged to return the product to us in the original as new condition in which it was delivered to you or to provide us with clear and undisputed evidence that you have sent it safely within 20 calendar days of the exercise of the right of withdrawal by you and within the same period we are obliged to refund any amounts you have paid to us using the payment method you had chosen to pay us the price. Where you have paid by payment card we will proceed immediately to instruct the card issuer and we will not be liable for any delays in crediting the price to you that are not attributable to us.

You have the right to cancel an order under the very specific conditions below: a. If the online order (checkout) has not been completed, you can cancel the process by pressing the back button on your browser. b. In case the online order (checkout) has been completed, please contact a representative of our company to further inform you about the procedure to be followed. Your order may be cancelled provided that it has not already been processed by the company. There is no right to cancel the order except in the above cases. All products returned to the store are subject to a thorough quality control. To avoid your own inconvenience, it is advisable to check carefully at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to detect any obvious defects. In the event that a defect is found during quality control on the returned product, the company must contact the consumer to resolve the issue and reserves the right to refuse to accept the exchange or return of the product in question. The consumer is liable for any reduction in the value of the goods only as a result of the handling of the goods other than that necessary to ascertain the nature, characteristics and functioning of the goods. We shall not be liable and shall not compensate a consumer or give effect to a withdrawal in the event that damage to the goods has been caused by the consumer’s fault or in the event of use which exceeds that which is necessary to ascertain the nature, characteristics and function of the goods. In any case, the goods you wish to return must be accompanied by the necessary legal documents and receipts. If the shipping costs of returning the product exceed the cost of universal postal service, they are not covered by harbora.gr and are borne by the customer.

Your order may be delayed for the following reasons: The product has been delayed in being shipped by our supplier: In order to be able to offer you very competitive prices, we order our products from a very wide range of suppliers either domestic or international. However, there are occasions when an order may be “stuck” in customs or in transit, so we may not have it in our warehouse when we expect it. In such a case, we will contact you to ask if you would like us to deliver the order without this product or suggest an alternative. We will send you this item as soon as we receive it in our warehouses. The item you ordered has already been discontinued and is not available. In times of extreme weather or strikes and in any case of force majeure that may affect the transport and delivery of your order. In the event that it is impossible to contact you by telephone and / or e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because, for example, your registered details are not correctly updated. In any case, the delay shall not exceed thirty days from the conclusion of the contract.